Safe pEts travel

Safety and secure pet transportation

From dogs and cats to birds and reptiles, we provide safe and customized pet transportation solutions for all types of animals. Working closely with veterinarians and animal care specialists, we ensure every pet receives the highest level of safety, comfort, and attention throughout their journey. Have questions about pet travel? Our team is ready to help you plan a smooth and stress-free experience for your companion.

How to book your pet

All pets must undergo a veterinary health check before travel to ensure they are fit and ready for their journey. Pet transportation can be arranged online or by contacting our team directly for assistance.

Pet travel fees vary depending on the route and service requirements and can be added during the booking process. To ensure the comfort and safety of all animals, a maximum of two pets per customer is permitted. Since each flight has limited pet capacity, we recommend booking in advance.

For safety and operational reasons, pets are not permitted in premium cabin areas and cannot be accepted on interline or codeshare bookings, regardless of the booking source.

Know Before You Go

  • Check the vaccination and documentation required for each destination on your itinerary. Know which countries allow pets to enter and which don’t.  
  • Don’t forget your pet’s ID tags and license. 
  • Your pet carrier cannot exceed 17″L x 12.5″W x 8.5″H, and the combined weight of your pet and the carrier must not exceed 20 pounds. The carrier must fit comfortably under the seat in front of you. 
  • Your pet and carrier count as one carry-on bag.  
  • All pets must remain inside the pet carrier while at the airport and on the plane. 

Already paid the pet fee and have your pet’s SSR code? You can check in 24 hours before your flight online, on the Pets Transit Agency or at an airport kiosk.

  • Once you’re checked in, please stop by a full-service counter or speak with a Pets Transit Agency crewmember in the self-service lobby to obtain your special JetPaws® bag tag, which will be attached to your pet’s carrier, so everyone knows they’re runway ready. It also comes with some handy Etiquette® tips. 
  • At the security checkpoint, remove your pet and carry (or walk) it while the pet carrier is x-rayed. Pets are allowed in the TSA Pre✓® line with approved travelers.  
  • Your pet and carrier count as one carry-on bag.  
  • Have a pet stroller? You may gate-check it for no charge to the arrival gate or bag carousel at your destination. 
  • All pets must remain inside the pet carrier while at the airport and on the plane. 
  • Unless you’re at an airport that has a post-security pet relief area (like Pets Transit Agency’s T5 at JFK), you’ll need to exit the airport and return through security if your pet needs to relieve him/herself. 

Pet Travel Checklist.

Traveling with your pet is a breeze when you’re well-prepared and informed. Use the checklist below to ensure you have everything you need for the purr-fect trip:

  • Necessary vaccinations and documentation 
  • ID tags
  • Pet license
  • FAA-approved pet carrier (no larger than 17″L x 12.5″W x 8.5″H)
  • Pet treats and chews (pets ears can pop, too)
  • A favorite toy that has your scent
  • Pet supplies for the trip
  • A pre-flight workout for your pet. That way they’ll adapt more quickly to their new surroundings and sleep